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Home :: Delivery

Delivery

Delivery

Vanstorage Normal Delivery Service

Prices include FREE next working day delivery to mainland UK EXCEPT:

  • Made to Order Products; 2-7 working days from placement of order.
  • Bulk Orders
  • Orders Under £50.00 order value will incur additional charge of £8.50.
  • Deliveries to the Scottish Highlands, offshore locations, Eire & Europe
  • Ply Lining & Wooden Products

Orders received for products (not MADE TO ORDER) before 2.00 pm Monday to Friday, will normally be despatched for next  working day delivery.  

Saturday and timed deliveries can be arranged for an additional charge.

Scottish Highlands and off-shore locations are usually 2-3 days delivery. Some postcodes may incur an additional carriage charge.

Ply Lining / Ply Bulkhead;  These items due to the weight of the product will incur a delivery charge of £10.00.  Please allow a lead time of 5-7 working days for these products from placement of order. 

Wooden Racking/Products;  Please allow a lead time of 5-7 working days once you have placed your order.

Alternative ways of ordering:  

  • Telephone 01785 761251 Monday to Friday 8.30 am - 4.30 pm
  • Email:  sales @vanstorage-shop.co.uk

Goods remain the property of Stanway Storage Solutions Ltd until paid for in full.

All ITEMS MADE TO ORDER OR BESPOKE PRODUCTS ARE NON RETURNABLE OR REFUNDABLE unless faulty.

DELIVERY EXCLUSIONS - Non-Mainland UK, Northern Ireland, Highlands (including some AB postcodes), Off Shore Islands, PO Box and BFPO Addresses.  Please contact us for a delivery quotation BEFORE ordering.

DELIVERY CHOICES- Next Day Delivery is for all orders received by noon – see individual listings. Free Delivery and 2-3 day services will be any time between 08.00 and 17.00 and is not guaranteed. 

RECEIVING YOUR ORDER - IMPORTANT– Check the predicted delivery date on the listing as it is your responsibility to ensure you (or someone authorised) is available to accept the delivery on the designated day as you may be charged if the driver must make a return visit, particularly when taking advantage of the free postage service.   Free postage service is basic delivery service and is for ONE VISIT ONLY by the courier.  

If you are not available to receive your order when the driver calls, he will usually attempt to leave a card (not guaranteed) with details of the holding depot to which it has been returned. You may be able to make arrangements to collect it with suitable confirmation of your identity as you could be charged for a further delivery attempt, which is why it is important when you order from us to ensure the premises are occupied on the scheduled delivery day.

 

ORDER CANCELLATION

We will only accept cancellation of your order if it has not been processed; this must be confirmed in writing using the eBay message system.  Any costs incurred by us for processing and/or despatching them will be deducted from any refund.   We reserve the right to cancel your order and guarantee to refund your payment in full.

 

DAMAGES & SHORTAGES – RECEIPT OF YOUR ORDER

If your order arrives damaged (outer packaging) please ensure you sign for it as ‘RECEIVED DAMAGED’ to enable us to process a claim against the carrier company.

If the product inside the packaging is subsequently also found to be damaged, neither we or the carriers will accept any claim for damaged goods, if you have not signed for them as damaged upon receipt.

You will also be required to provide photographic evidence of the damage.

If the item appears to be totally damaged and unusable, please refuse to accept the goods and the carrier will then return them to us automatically.

Please also ensure you advise us of either any damage or refusal within 24 hours.

Claims for missing parts must be made within 5 days of receiving your item otherwise they will be chargeable along with the cost of postage

 

RETURNS POLICY

PRODUCTS DIRECT FROM SUPPLIERS- Rhino Products, Hubb Systems and other manufacturers, will produce the order specifically for you, and it will be despatched direct to your address from their factory.  On these occasions our normal 30-day returns policy will not apply, therefore please ensure you order the correct parts for your vehicle. Please call our customer help line (or message us) if you need any guidance or confirmation of your selection 01785 761251 BEFORE ORDERING.

RETURNS– UNWANTED OR ORDERED INCORRECTLY - RE STOCKING CHARGE - Where an item has been supplied correctly, as described in the listing, or ordered specifically for you, we reserve the right not to accept any request for return or exchange and it is strictly at our discretion if we do so.  This will attract a handling, administration and restocking charge of 20% of the sale value.

If the item has been removed from the packaging, with seals damaged, internal bags opened, or the item has been assembled, we will be unable to consider any requests for return or exchange. Goods must be as 'NEW and UNOPENED'.

Where products are despatched directly from the factory or our supplier, and if you have ordered incorrectly, but still conform to our terms and conditions, the manufacturer will make a substantial charge for the inconvenience of checking and repackaging the item upon its return, as it will need to be sold again to another customer, which we will pass on to you. We would therefore obtain a quotation for their handling charges, but as a guide these can often be a minimum of £40. It will also be your responsibility and your cost to organise and insure the return of the goods (we will give you an authorisation number and the appropriate return address DO NOT RETURN GOODS WITHOUT PRIOR AGREEMENT AND AN AUTHORISATION NUMBER AS THEY WILL BE REFUSED.

FAULTY GOODS - When your item leaves our warehouse or directly from the manufacturer, they are brand new in sealed packages and fully working, and will conform to the information on the listing.   If the item is faulty or doesn’t fit, we will require photographic images of the fault or issues along with pictures of the labels on the cartons plus your vehicle registration number before the return process can be commenced. 

EXCHANGE OF GOODS - Where a product has been ordered incorrectly and an exchange has been agreed for the correct item, we will require the additional item to be treated as a totally separate order, with a refund made following receipt and acceptance of the original goods.